FAQ'S
Q: Why does the color of the jacket vary?
A: The color of the jacket may vary due to screen resolution. Please keep in mind that the appearance of colors on your device's screen may differ slightly from the actual product color. We strive to provide accurate product images, but variations in screen settings and lighting conditions can affect the perception of color.
Q: What is the leather made of?
A: Our jackets are made of genuine animal skin leather. Each animal has a unique skin texture and shade, which contributes to the individuality and character of the jacket. We source high-quality leather to ensure durability and a luxurious feel.
Q: Can I choose the shade of the leather?
A: As the leather is made from genuine animal skin, the shade of the leather can be customized or selected. The natural variation in shades adds to the authenticity and uniqueness of each jacket. Rest assured, we carefully select and craft our jackets to maintain the highest standards of quality and style.
Q: Will the jacket I receive look exactly like the product image?
A: While we strive to provide accurate product images, please note that there may be slight variations in the appearance of the jacket you receive. Factors such as the natural variation in leather shades and the handcrafted nature of our products contribute to these differences. However, we assure you that the overall design, quality, and style of the jacket will match the product description.
Q: Can I return or exchange the jacket if I'm not satisfied with the color?
A: We understand that color perception can vary, and we strive to provide accurate product descriptions and images. However, if you are not satisfied with the color of the jacket you receive, our refund/exchange policy may apply. Please refer to our Refund Policy for more information on the requirements and process for returning or exchanging a product.
Q: How can I contact customer service for further assistance?
A: If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team at shearlingstore@gmail.com. We value our customers and are here to help you with any concerns or inquiries you may have.
Q: Can I cancel my order if I'm not satisfied with the color?
A: Yes, you can cancel your order within 10 days after delivery for a full refund. Please refer to our Refund Policy for more details on our cancellation policy and any applicable fees.
Q: Are there any additional charges for shipping?
A: No, we offer free worldwide shipping for all our products. There are no additional shipping charges, allowing you to enjoy a hassle-free shopping experience. Please refer to our Shipping Policy for more information on our shipping process and delivery times.